Terms and Conditions

Last updated: 1 January 2026

1. Introduction and Service Agreement

These terms and conditions govern the provision of renewable energy installation services and related works by Green Hat Renewables ("we", "us", "our") to you ("the Customer"). By accepting a quotation or entering into a contract with us, you agree to be bound by these terms.

Green Hat Renewables is based at 26 Isleham Business Park, Hall Barn Road, Isleham, Cambridgeshire, CB7 5QZ. We are MCS certified (Microgeneration Certification Scheme) and a member of the Renewable Energy Consumer Code (RECC). Our services include, but are not limited to, solar panel installation, battery storage, air source heat pump installation, EV charger installation, underfloor heating, external wall insulation, and mechanical ventilation with heat recovery (MVHR).

2. Quotations and Pricing

All quotations are provided following a site survey and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information gathered during the survey and any additional information provided by you.

• All prices are inclusive of VAT at the applicable rate. Domestic energy-saving installations currently qualify for 0% VAT where eligible.
• The quoted price covers all materials, labour, scaffolding (where specified), and commissioning.
• Any additional works not included in the original quotation will be agreed in writing before being carried out and may incur additional charges.
• We reserve the right to adjust the quotation if, upon commencement of work, the site conditions differ materially from those assessed during the survey.

A written quotation and contract will be provided in accordance with RECC requirements before any work commences. This will include full details of the system, estimated performance, total cost, payment schedule, and applicable warranties.

3. Payment Terms

Payment terms will be set out in your individual contract and may vary depending on the nature and value of the works. Typical payment terms are:

• A deposit of up to 25% may be required upon acceptance of the quotation to secure your installation date and order materials.
• The balance is due upon satisfactory completion and commissioning of the installation.
• For larger commercial projects, staged payments may be agreed in writing.
• We accept payment by bank transfer and debit/credit card.

No deposit will be taken during the 14-day cooling-off period unless you provide explicit written consent for the work to begin within that period. In such cases, you may still be liable for a proportionate charge for services already provided if you choose to cancel.

4. Warranties and Guarantees

All installations carried out by Green Hat Renewables come with the following warranty protections:

MCS Workmanship Warranty

As an MCS-certified installer, all solar PV and heat pump installations are covered by a minimum workmanship warranty as required by the MCS standards. This covers defects in workmanship and installation for a minimum period specified in your contract, typically not less than 2 years and often extended to 5 years or more.

Manufacturer Warranties

All products we install carry manufacturer warranties. Typical warranty periods include:

• Solar panels: 25-year performance warranty, 12-year product warranty
• Inverters: 10-12 year manufacturer warranty
• Battery storage systems: 10-year manufacturer warranty
• Air source heat pumps: 5-7 year manufacturer warranty (extended warranty options available)
• EV chargers: 3-year manufacturer warranty

We will register all applicable warranties on your behalf and provide you with full documentation. Manufacturer warranties are subject to the manufacturer's own terms and conditions. Our workmanship warranty is in addition to, and does not replace, any manufacturer warranty.

5. Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the RECC Code of Practice, you have the following cancellation rights:

• You have a 14-day cooling-off period from the date of signing the contract during which you may cancel without giving any reason.
• To cancel, you must notify us in writing (by email or post) using the cancellation form provided with your contract or by making a clear statement of your decision to cancel.
• If you have requested that work begins within the cooling-off period and subsequently cancel, you may be required to pay for the services already provided up to the point of cancellation on a proportionate basis.
• Any deposit paid will be refunded within 14 days of cancellation, minus any proportionate charges for work already carried out at your request.

After the 14-day cooling-off period, cancellation may be subject to reasonable charges for materials already ordered or work already undertaken. We will always discuss any charges with you before they are applied.

6. Our Obligations

• We will carry out all work with reasonable care and skill in accordance with MCS standards, relevant building regulations, and industry best practices.
• We will provide a detailed installation schedule and keep you informed of progress.
• All electrical work will be carried out by qualified electricians and will comply with BS 7671 (IET Wiring Regulations).
• We will complete all necessary notifications to your Distribution Network Operator (DNO), MCS, and any other relevant bodies.
• We will commission and test the system fully before handover and provide you with all relevant documentation, including MCS certificates, warranty information, and user manuals.
• We will leave the work area clean and tidy upon completion.

7. Your Obligations

• You must provide accurate information about your property, energy usage, and any other details relevant to the installation.
• You must ensure we have safe and reasonable access to the property on agreed installation dates.
• You must obtain any necessary planning permissions or consents before the installation date, where applicable. We will advise you if we believe planning permission may be required.
• You must make payment in accordance with the agreed payment terms.
• You must not interfere with or modify the installed system without our prior written consent, as doing so may void warranties.

8. Limitation of Liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded or limited under applicable law

Subject to the above, our total liability to you in respect of all losses arising under or in connection with the contract shall not exceed the total contract value.

We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of anticipated savings.

Energy generation and savings estimates provided in quotations are based on industry standard calculations and actual performance may vary depending on weather conditions, usage patterns, and other factors beyond our control. Estimates are not guarantees of specific performance levels.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to adverse weather conditions, supply chain disruptions, changes in legislation or regulations, utility provider delays, or acts of God. We will notify you as soon as reasonably practicable of any such delay and will use reasonable endeavours to minimise the impact.

10. Complaints Procedure

We are committed to resolving any issues promptly and fairly. If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure which sets out the steps we will take to investigate and resolve your complaint. As a member of the Renewable Energy Consumer Code (RECC), you also have access to independent dispute resolution if we are unable to resolve your complaint directly.

You can contact RECC at www.recc.org.uk or MCS at mcscertified.com.

11. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

12. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page with an updated revision date. Amendments will not apply retrospectively to contracts already entered into. The terms applicable to your contract are those in force at the date you accepted the quotation.

13. Contact Information

If you have any questions about these terms and conditions, please contact us:

• Email: info@greenhatrenewables.co.uk
• Phone: 0330 111 7421
• Post: Green Hat Renewables, 26 Isleham Business Park, Hall Barn Road, Isleham, Cambridgeshire, CB7 5QZ